We’d love to hear from you.
Questions about a product, an order, an ingredient, or your feet in general? Our team — including our podiatrist — replies within one business day.
Real humans. Quick replies.
However you prefer to get in touch, we’re here. For wholesale enquiries please use our trade form for the fastest reply.
Customer Care
Wholesale
sales@acehealthcare.com.au — or use the wholesale form.
Phone
(07) 5572 6222
Mon–Fri, 9am–5pm AEST
Send us a message
Reply within one business day, often within hours.
Quick answers, before you ask.
How fast do you ship within Australia?
Standard shipping is 2–5 business days Australia-wide. Express options are available at checkout.
Is ULTRA 42 safe to use every day?
Yes. ULTRA 42 is designed for daily use on dry, calloused or cracked skin on the feet. Most customers see noticeable softness within 5–7 days. We recommend applying at night before bed for best results.
What’s the difference between ULTRA 42, LUXE 30 and SOOTHE 10?
ULTRA 42 (42% urea + 2% salicylic acid) is our strongest moisturiser — designed for very dry, calloused or cracked skin. LUXE 30 (30% urea) is the premium daily hydrator with virgin coconut oil. SOOTHE 10 is our podiatrist-designed recovery gel, formulated to help relieve sore muscles and tired feet.
Are your products vegan and cruelty-free?
Every Ace Healthcare product is 100% vegan and cruelty-free. We never test on animals, and we never will.
What’s your returns policy?
If you’re not happy with your purchase, contact us within 30 days for a refund or exchange. Sealed and unopened products only.
How do I become a stockist?
Head to our Wholesale page and complete the trade enquiry form. We’ll send our catalogue, pricing and your local rep’s details within one business day.