This Privacy Policy explains how Podiatry Cosmetics Pty Ltd t/a Ace Health Care (ABN 17 648 359 531) collects, uses, stores and discloses your personal information. By using acehealthcare.com.au or buying from us, you agree to the practices described here.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
Ace Health Care is a podiatrist-designed foot care brand based on the Gold Coast, Australia. Our trading entity is Podiatry Cosmetics Pty Ltd (ABN 17 648 359 531), 3/60 Santa Cruz Boulevard, Clear Island Waters QLD 4226.
What we collect
The personal information we collect depends on how you interact with us. It may include:
- Your name, email address, phone number and shipping/billing address when you place an order or open an account.
- Order history and product preferences.
- Payment information, processed securely by our payment providers — we do not store full card numbers ourselves.
- Communications you send us (email, contact form, social messages).
- For wholesale customers: business name, ABN, trading details and clinic address.
- Technical data such as IP address, browser type, device information and pages viewed, collected through cookies and analytics.
How we use your information
We use your personal information to:
- Process and ship your orders.
- Provide customer service and respond to your enquiries.
- Manage your account and wholesale relationship.
- Send order confirmations, shipping updates and (if you have opted in) product news.
- Improve our products, website and customer experience.
- Meet our legal, tax and accounting obligations.
Who we share it with
We share the minimum information needed with trusted service providers:
- Payment processors — Stripe, WooPayments and PayPal to take payment securely.
- Shipping carriers — Australia Post and other couriers to deliver your order.
- Email and marketing — Mailchimp for newsletters you have opted in to receive.
- Hosting and analytics — our website host, plus Google Analytics for aggregate site usage.
- Government and law enforcement — where required by law.
We do not sell your personal information to third parties.
Cookies and tracking
Like most websites, ours uses cookies to keep you logged in, remember your cart and understand how the site is used. You can disable cookies in your browser settings, but some parts of the site may not work properly without them.
How long we keep your information
We keep personal information for as long as we need it to provide the service you asked for, manage our business and meet our legal obligations (for example, ATO record-keeping requirements for purchase records). When we no longer need it, we securely delete or de-identify it.
Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our website uses SSL encryption, our payment partners are PCI-compliant, and access to customer data is restricted to staff who need it to do their job.
Your rights
Under the Australian Privacy Principles you have the right to:
- Ask what personal information we hold about you.
- Ask us to correct information that is inaccurate or out of date.
- Ask us to delete information we no longer need to keep.
- Opt out of marketing emails at any time using the unsubscribe link in any email, or by emailing us.
Children
Our website and products are not directed at children under 16. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The current version is always available on this page, with the last-updated date shown below.
Contact us
If you have a question, want to access or correct your information, or would like to make a privacy complaint, email sales@acehealthcare.com.au or write to:
Privacy Officer
Podiatry Cosmetics Pty Ltd
3/60 Santa Cruz Boulevard
Clear Island Waters QLD 4226
Australia
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Last updated: May 2026.