REFUND POLICY (SUMMARY ONLY)

  • Please read the full policy below
  • Delivery is Door-to-door only.
  • We do not offer refunds or exchanges due to ‘change of mind’. Please ensure you get in touch with our friendly team to ensure each product is right for you.

INSTRUMENT REFUND POLICY

We have a 30-day return policy on all LuxeMED Podiatry Instruments, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@acehealthcare.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Freight charges are the responsibility of the buyer.

You can always contact us for any return questions at sales@acehealthcare.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Used, soiled or mistreated items cannot be returned and are not covered by our 30-day return policy. These items must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exchanges
The fastest way to ensure you get what you want is to contact our customer service team. We will work with you to find the best solution possible.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or via bank transfer. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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