How do I place an order?

Online: Browse our website and navigate to the product(s) you’d like to buy and click ‘ADD TO CART’. Once you have finished, simply proceed to the checkout. In-stock items are usually shipped 24-48 hours after receipt however, due to¬†couriers experiencing backlogs, we are experiencing slight delays as a result.

Email: If you wish to place your order via email you can do so via the ‘CONTACT US‘ page and one of our friendly team members will get back to you ASAP. In order for us to process your order, please include the product you have in mind, your preferred colour (if applicable), quantity and any other options or upgrades that you might you require. Please include your contact details and shipping address.

PLEASE NOTE: Any quotes generated and emailed to you will not mean your stock is being held. This will only occur once the order has been paid for and processed. Items are subject to going out of stock.

Phone: Our friendly and knowledgeable staff will help you select your clinical furniture and equipment based on your individual needs. By only supplying top brands at the best prices, we can ensure that you’ll be satisfied with our knowledge and advice. Call us today on 1800 954 331

 

Shipping

How much is shipping?

Shipping is charged at a flat rate of $12.99. Please contact us if you wish to pick-up your order.

How long does shipping take?

If your item(s) are in stock, we will endeavour to have them dispatched within 2 days from receipt however, again, please note, due to the continuing effects of COVID-19, we are experiencing slight delays. After this processing time, there is also a transit time for each location around Australia which will depend on your delivery address. If you would like an approximate ETA, please do get in touch. Please keep in mind, that the above information is an estimate only – we cannot guarantee an exact delivery date/time.

Do you have a catalogue?

Our simple-to-use website is an online catalogue. It doesn’t make sense for us to keep a printed catalogue current, since we are continually updating our product lines. If you subscribe to our newsletter, you will be the first to hear of our new arrivals, latest sales and exclusive offers!

What happens after I have placed my order?

We will send you a tax invoice via an automated email. Your order will then be processed and you will receive your tracking details shortly after. If you order via email we shall email you and invoice to either be paid via bank transfer or card.

 

What is your return/refund policy?

We do not return goods if you have simply had a change in mind or proceeded with a wrong selection. To avoid any errors, please ensure you ask all questions and receive all the information you require prior to placing your order. Visit our ‘Terms and Conditions’ page for more information. If you have a warranty claim, please don’t hesitate to get in touch

OTHER COMMON FAQS

Where are we based?

  • Gold Coast, QLD, Australia

Can I pick up my order?

  • Please contact us if you wish to pick up your order

When will my order be dispatched?

  • If your order is placed before 2 pm it will usually be processed and dispatched on the same day (please note we are currently experiencing slight delays due to couriers having a backlog of deliveries)

Will I receive a tracking number?

  • Yes. You will receive your tracking details via email once your order has been dispatched. Please check your ‘Junk’ or ‘Spam’ folders as our automated order email can sometimes end up in there!

Do you ship internationally?

  • We sure do!

Which currency are your prices displayed in?

  • AUD

Do your prices include GST?

  • Yes. For the convenience of our customers, prices are displayed including GST
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